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What You Agree To When You Use pirtusplay

These terms set out the rules that apply when you access pirtusplay, including how your account is managed, what we can and cannot do, and what we expect from you.

Account ConditionsDANA, OVO, GoPay Wallet RulesJurisdiction LimitsPrivacy and Data UseAccount Closure Terms
pirtusplay What You Agree To When You Use pirtusplay
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

We take the handling of your account information seriously. Here is what we do — and what you can ask us to do — when it comes to your personal data, cookies, security practices and account retention.

Data We Collect

We collect the information you submit at registration and payment — including your e-wallet ID for DANA, OVO or GoPay — and we use it only to operate your account and verify transactions.

Cookie Use on pirtusplay

We use cookies to keep your session active across mobile and desktop. You can manage cookie preferences via your browser settings, though some features may not work without them.

Account Retention Policy

We retain account data for as long as your account remains open and for a period afterward as required by our operational and legal obligations. You may request deletion where local law allows.

How to Request Changes

To correct, access or delete your data, submit a written request via our support email with your account ID. We aim to acknowledge requests within a reasonable timeframe and act where permitted.

LEGAL CONTACT PATHS

Reach Us on a Policy or Account Issue

If you have a question about how these terms affect your account, wallet transactions or data, our support team can walk you through the relevant section. Use the contact paths below — all of them are linked directly to account-level queries, not generic chat.

Live Chat Support Open the chat widget from any page while logged in. Route your query as a legal or account issue and an agent picks it up directly — no generic queue.
Email for Policy Requests Send your policy or data request to our support email. Include your registered account ID and the specific clause or concern so we can respond precisely.
Wallet Transaction Disputes For DANA, OVO or GoPay transaction disputes tied to our terms, flag the transaction reference in your message. We cross-check with the e-wallet provider record.

Common Questions About These Terms

These questions come up most often when account holders want to understand their rights, how their data is used and what happens when an issue arises. If your question is not covered here, use the contact paths in the support section above.

Availability depends on local law and the region you are in. You are responsible for confirming that access is permitted where you are located before creating or using an account.

Your wallet details are used only to process deposits and withdrawals linked to your account. We do not store full wallet credentials beyond what verification of the transaction requires.

Submit a request via our support email with your registered account ID. We will confirm receipt and supply what we hold where local law and our retention policy allow.

We may update these terms and will notify you through your registered contact. Continuing to use your account after that notice is treated as acceptance of the revised conditions.

Account sharing, fraudulent payment activity, or misuse of DANA, OVO or GoPay transactions against our policy may result in a suspension. Pending withdrawals are held during any review period.

Contact our support team via live chat or email with your account ID and a closure request. We will confirm the process and advise on any pending balance or transaction steps involved.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.