Reference

Terms That Govern Your pirtusplay Account

These terms set out what you agree to when you open and use a pirtusplay account — covering deposits via DANA, OVO, and GoPay, how we handle your wallet activity, and what we expect from you in return.

DANA, OVO, GoPay coveredAccount-holder obligationsJurisdiction-dependent accessFair-use policy appliesContact us for term queries

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What These Terms Actually Cover

pirtusplay Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account with pirtusplay, you accept these terms in full. They apply to every action taken through your account — deposits, withdrawals, game sessions, and any communication with our support team. We process wallet transactions through DANA, OVO, and GoPay; each of those flows

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is subject to the same terms as any other account action. If you use more than one device to access your account, the same rules apply regardless of whether you are on mobile browser or a saved session on desktop. Eligibility is governed by local law,
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and we do not extend access to regions where online gaming is prohibited. We may update these terms when required; continuing to use your account after an update means you accept the revised version. If any section of these terms conflicts with local legislation in your
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region, the local rule takes precedence to the extent required by law. For players in Jakarta and beyond, the easiest way to flag a terms question is through our live chat channel — details are in the support section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Our Approach to Policy and Account Security

We apply the same standards to every account, whether a session starts on mobile or switches mid-game to a desktop browser. Your account data, wallet history, and session logs are kept securely and are not shared with third parties outside what is required to process your DANA, OVO, or GoPay transactions.

Data Retention We keep account and transaction records for as long as required by the applicable rules of the jurisdiction where your account is registered and active.

Cookie Policy Cookies track your session state and login continuity across devices. You can manage cookie preferences through your browser settings at any time without losing your account.

Account Security Your account is protected by password and OTP verification. We recommend you never share login credentials and review your active sessions regularly from account settings.

Requesting Changes To request a correction to your account data or ask how your information is used, contact support via live chat or email. We respond to verified account holders only.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Open the chat widget from your account dashboard to ask about a specific clause, a wallet dispute, or anything else in these terms. Response during active hours.

Email Support Send a written query to our support address if you need a documented response about how a particular term applies to your account or your DANA, OVO, or GoPay transaction.

Account Help Centre Our help centre has a dedicated terms section where common clauses are explained in plain language — useful before you open a chat or send an email.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most often from account holders in Indonesia.

Yes. Every wallet transaction — whether you deposit via DANA, OVO, or GoPay — falls under the same account terms. No wallet type gets different rules.

You may close your account before the updated terms take effect. Continuing to use your account after the effective date means you accept the revised terms as posted.

The terms apply to your account, not your device. Mobile browser, desktop, or a saved session — the same rules cover every access point on your registered account.

Contact our support team via live chat or email with your verified account details. We process data requests for confirmed account holders only, in line with applicable rules.

Access depends on local law and the eligible regions we serve. We do not extend service to areas where online gaming is prohibited under applicable local legislation.

Reach our support team through live chat first — it is the fastest path. For a written record, use email. Include your account reference and the transaction date for a quicker resolution.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your pirtusplay Account

Our Approach to Policy and Account Security

How to Reach Us About These Terms

Common Questions About These Terms

01 Do these terms apply to all payment methods, including DANA and GoPay?

02 What happens if I disagree with a change to the terms?

03 Can I use my account from a different device without any change to how the terms apply?

04 How do I request a copy of my account data or transaction history?

05 Is access available to all regions in Indonesia?

06 Who should I contact if a term seems to conflict with a transaction on my account?

Terms & Conditions

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